Privacy Policy boss96

1Introduction

Boss96 understands that your trust is the most valuable asset we must safeguard. As an online gaming platform serving users in Malaysia, we take our responsibility seriously to ensure that every piece of personal information you entrust to us is protected to the highest standard.

This Privacy Policy is drawn up in accordance with internationally recognised data protection principles and is intended to give you a clear and honest overview of how your data is managed. We do not believe in deliberately confusing legal language — everything written here is to help you make informed decisions.

This policy applies to all information collected through the boss96 website, mobile app, email communications, and any other interaction channels between you and our platform. If you have any questions after reading this document, our privacy team is ready to assist.

2Information We Collect

Boss96 only collects information that is genuinely necessary to provide you with a quality and secure service. We do not collect excessive or irrelevant data beyond the scope of our services.

We may also collect information you voluntarily provide when contacting customer support, completing feedback forms, or participating in any promotional campaigns we run. All data collection is conducted transparently and you will always be informed of its purpose.

3How We Use Your Data

Every piece of information we collect has a clear purpose. boss96 does not use your data for any purpose unrelated to the services you use. Below are the primary ways we use the information you provide:

• Identity verification and KYC — To verify that you are a legitimate individual aged 18 or above and to meet applicable legal compliance requirements.
• Financial transaction processing — To securely process deposits and withdrawals to the Malaysian bank account registered in your name.
• Account management — To create, manage, and secure your boss96 account, including password recovery and secure login.
• Customer Support — To respond to enquiries, resolve complaints, and provide the technical assistance you need.
• Platform improvements — To understand how members use our platform in order to improve the overall user experience.
• Fraud prevention — To detect and prevent suspicious activity, including money laundering and account misuse.
• Marketing communications — To send you relevant promotions and offers, subject to your communication preferences.

We use your data on valid legal bases, including the performance of a service contract, legitimate business interests, and in some cases your explicit consent. You may withdraw consent for marketing communications at any time through your account settings.

4Sharing Information with Third Parties

Boss96 does not sell, rent, or disclose your personal information to third parties for their own commercial purposes. We only share data in limited situations and with strict protection guarantees in place.

• Payment service providers — Trusted banks and payment processors to facilitate your deposit and withdrawal transactions.
• Gaming technology providers — Companies that provide gaming platforms to us, which may require minimal technical data for game operations.
• Identity verification services — Parties that assist with the KYC process and document verification to meet compliance requirements.
• Legal authorities — When required by Malaysian law or a valid court order, we may be required to disclose certain information.

5Data Encryption & Security

Your data security is the top technical priority for the boss96 IT team. We continuously invest in security infrastructure to ensure your information is protected against increasingly sophisticated cyber threats.

• All data transmitted between your device and boss96 servers is protected with 256-bit SSL/TLS encryption — the same standard used by leading banking institutions.
• Member passwords are never stored in plain text — they are hashed using the robust bcrypt algorithm before being saved to the database.
• Our servers are protected by enterprise-grade firewalls with real-time threat monitoring, 24 hours a day, 7 days a week.
• Access to sensitive member data is strictly limited to authorised personnel only, with full audit logs maintained for every access.
• Two-factor authentication (2FA) is available and recommended for all members as an added layer of security.
• We conduct regular third-party security penetration testing to identify and patch any vulnerabilities.

6Cookies & Tracking Technologies

Boss96 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. They help us recognise you on subsequent visits and tailor your experience according to your preferences.

The following are the types of cookies we use:

• Essential Cookies — Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Performance Cookies — Help us understand how members interact with the platform so we can improve site speed and responsiveness.
• Functional Cookies — Stores your preferences such as language, display settings, and game choices for a more convenient experience on future visits.
• Analytics Cookies — Used to analyse usage patterns on an aggregated and anonymised basis for product improvement purposes.

You can manage or delete cookies through your web browser settings. Please note, however, that disabling essential cookies may affect certain features of the boss96 platform.

7Data Retention & Deletion

Boss96 retains your personal information for as long as your account is active or as long as it is needed to provide services to you. After account closure, we may retain certain data for a specific period to meet applicable legal and regulatory requirements.

• Identity verification (KYC) data is retained for a minimum of 5 years after account closure in accordance with anti-money laundering legal requirements.
• Financial transaction records are retained for 7 years in accordance with applicable accounting and tax requirements.
• Customer support communication logs are retained for 3 years for reference and dispute resolution purposes.
• Anonymised analytics data may be retained for a longer period for internal research purposes.

Once the retention period expires, your data will be securely deleted using methods that ensure it cannot be recovered. You may request early deletion of your data — such requests will be processed within 30 days, subject to any legal obligations that may require us to retain certain data.

8Your Privacy Rights

As a boss96 member, you have privacy rights that we take seriously. You may exercise these rights at any time by contacting our privacy team through the channels stated in Section 12.

• Right of Access — You have the right to request a copy of all personal information we hold about you.
• Right to Rectification — You have the right to request that we correct any information that is inaccurate or incomplete.
• Right to Erasure — Under certain circumstances, you have the right to request that we delete your personal information.
• Right to Restrict Processing — You may request that we restrict how we process your data in certain circumstances.
• Right to Object — You have the right to object to the processing of your data for direct marketing purposes at any time.
• Right to Data Portability — You may request your data in a machine-readable format for transfer to another service provider.

9Children's Privacy

Boss96 is a platform exclusively for individuals aged 18 and above. We do not knowingly collect or process personal information from individuals under the age of 18. Our KYC process is specifically designed to detect and prevent registration by those who have not reached the required age.

If we find that we have inadvertently collected information from an underage individual, we will promptly delete that information and close the relevant account. If you believe a minor has registered on our platform, please contact us immediately so we can take appropriate action.

10Third-Party Links

The boss96 platform may contain links to third-party websites or services from time to time. Please note that this Privacy Policy applies solely to the boss96 platform. We are not responsible for the privacy practices or content of any third-party websites you may visit through those links.

We encourage you to read the privacy policy of every website you visit, especially before providing any personal information. Your safety outside the boss96 platform is your own responsibility and we have no control over how third parties handle your data.

11Privacy Policy Amendments

Boss96 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or service improvements. We are committed to informing you of any material changes.

When we make significant changes, we will:

• Sending an email notice to the address registered on your account at least 7 days before the changes take effect.
• Displaying a clear notice on the boss96 homepage regarding upcoming changes.
• Updating the "Last Updated" date at the top of this Privacy Policy.

Continued use of the boss96 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you have the right to close your account before they take effect.

12Contact Us

If you have any questions, concerns, or wish to submit a request regarding your data privacy, the boss96 privacy team is here to help. We are committed to responding to every enquiry within 48 business hours.